Sales Engineering Service

It is a managed service that designs, connects and runs the sales journey for the enquiries your business already receives. At SIVUP, our engineers audit your acquisition, website, funnel and CRM; they then configure how to reply, qualify, follow up and book, and the SIVUP team runs and reviews it every month. It is not a tool you have to learn to use.

Yes, that is the situation SIVUP exists for. We reply to and follow up on WhatsApp, Instagram, Facebook, email and SMS conversations where the connection is viable, using the criteria we define with you. Anything that needs a person on your team reaches them with the context of the conversation.

We reply on the channel they used, collect what is needed to tell whether they fit your offer and propose the agreed next step: a purchase, a booking or a call with your team. If they are not ready yet, they get the follow-up we have defined with you, with no perpetual contact.

The automated reply goes out at any hour, nights and holidays included, usually within a minute. Anything that needs a person goes to your team during the agreed hours, with the conversation already in order.

A chatbot tool needs someone on your team to configure it, maintain it and check what it says. A managed service such as SIVUP includes that work: engineers who design the journey, integrate it with your systems and review it every month. If your volume is low and someone has time to maintain it, a tool may be enough. If enquiries outgrow your team, a managed service makes more sense.

A call centre puts people on the phone with a script. SIVUP designs and runs the journey for the written conversations your business already receives through WhatsApp, Instagram, Facebook, email and SMS, connects it to your CRM and calendar where the connections are viable and reviews it every month. Voice is assessed case by case.

Yes. Part of the team works from Alicante and we serve businesses across Spain. We meet by video call or, if you prefer, at your premises.

We work with businesses that already receive enquiries, can fulfil the resulting sales or bookings and want to improve how they qualify, nurture and follow up. You also need to take part by sharing information and access, defining the sales journey with us and making decisions that require your business judgement.

It can reply, answer questions, gather context, assess the fit and follow up. Depending on your business and the connections available, the next step may be a purchase through your approved payment process, a confirmed booking or a conversation with your team. Where included in the scope, the journey can also reactivate authorised contacts and support further purchases from existing customers.

You are not buying a tool to configure and operate yourself. SIVUP’s technology generates replies and guides the next steps in the sales journey; our engineers design, integrate, run and review it as a managed service.

We use your messages, materials and business knowledge to define the voice, criteria and next steps. We review how the service works with you and adjust it when needed. Your judgement remains part of the journey.

It takes responsibility for the commercial work included in the agreed scope. Your team provides information, access and criteria, handles exceptions and makes decisions requiring its expertise. It also continues to deliver the product, service or professional care you sell.

We first check whether your existing CRM can be integrated. If it is viable, we can connect it. Even when it is viable, if you would prefer to migrate and the CRM provided by SIVUP is suitable for your business, we can carry out the migration without charging for that work. If your existing CRM is not viable, we assess the same migration option; if that does not fit either, we deliver the audit and do not move on to implementation. Only the migration work is free; licences and subscriptions are not included.

We do not conduct cold outreach or use purchased lists. We work with people who have contacted your business, submitted their details to request information or are already leads or customers whose follow-up is authorised. Within the agreed scope, we can qualify, nurture and reactivate those contacts.

The service can work across WhatsApp, Instagram, Facebook, email and SMS, subject to the connections available and included in your proposal. Phone calls and TikTok are assessed case by case and are not part of the standard service.

No. The 30-minute call helps us understand your situation and decide whether to continue. Tell us how you work today; you do not need exact figures or every answer ready. The audit comes afterwards, is agreed separately and is paid work.

There is no single rate. Your proposal fixes the setup and monthly fees according to the scope and conversation capacity. If you need more capacity, we let you know so you can choose between adding it at an extra cost or passing new conversations to your team.

You receive a written diagnosis of what works, what needs changing and what prevents the service from going live. Then we decide together whether to continue: if you or we decide not to, we stop without collecting the second setup payment; the first pays for the completed audit. Your team can handle improvements outside the scope, or we can quote for them separately.

You must accept the proposal within seven days of us presenting it ready for acceptance. The three-month assessment begins when the service goes live. If you are dissatisfied during those three months or at their end, we return the base monthly fees you have paid up to then, at most three, under the accepted proposal. After the three months the guarantee can no longer be invoked, but you can cancel at any time. You can engage SIVUP later, but without this guarantee.